FAQ

Ordering

What does ChargiX sell?
We carry phone chargers and power accessories, phone stands and mounts, selfie sticks and tripods, camera grips and lighting, add-on lenses and filters, and protective cases and screen protectors — plus a small selection of other lifestyle gadgets.

Do you offer variants like color or size?
Yes, most products come in multiple colors, sizes, or kit options. Choose the option you want on the product page before adding to cart.

Shipping

Do you offer free shipping?
Yes. We offer free standard shipping on all orders shipped within the United States and Mexico.

How long will my order take to arrive?
Estimated delivery is 7–14 business days for the United States and 8–17 business days for Mexico, once your order ships. These are estimates only and can be affected by customs processing or carrier delays.

Will I get tracking information?
Yes. As soon as your order ships, we'll email you tracking information so you can follow its progress.

What is Shipping Protection?
At checkout, you can add optional Shipping Protection for a small fee. It helps cover your order in the event it's lost, stolen, or damaged in transit. It's optional — you're never required to add it.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. See our full Refund Policy for details.

My item arrived damaged or defective — what do I do?
Please contact us at help@chargix.store as soon as you notice the issue, ideally with a photo of the damage, and we'll help make it right.

How do I start a return?
Email help@chargix.store with your order number. Items sent back without first requesting a return can't be accepted.

Support

How can I contact ChargiX?
Email us any time at help@chargix.store and we'll get back to you as soon as we can.

Do you ship internationally beyond the US and Mexico?
Currently we ship to the United States and Mexico only.